Elena Sinopoulou - Relationship Management

26.02.21 | by Elena 4 Min Read

Relationship Management

Emotional Intelligence

Relationship management is the ability to build successful relationships with others by inspiring and influencing them, the ability to communicate and build bonds with them and lastly, the ability to help them change and resolve conflict.


According to the Johari window, there are 4 areas that determine our communication with others.

  • Open Area or Arena: Determines what I know about myself and others know about me.
  • Blind Spot: Determines what others know about me but I don’t know.
  • Hidden Area or Facade: Determines what I know about myself but others don’t.
  • Unknown Area: Determines what others don’t know about me, but I also don’t know.
What I knowWhat I don’t know

What they know

Open Area or Arena

Blind Spot

What they don’t know

Hidden Area or Facade


Thus, by expanding the open area, we will be able to build better relationships and improve our communication and interpersonal skills.

Recognize others' feelings

Our communication can become more effective if we are able to recognize other people’s feelings.

Use your listening skills, observe others’ facial expressions and maybe their body language and don’t forget to use empathy.

Respond appropriately to the good news

One of the most important ways of communicating is being able to respond appropriately, so as to encourage our speaker and build trust.

Let's say, for example, that your friend is so excited to share his good news, and to tell you that he has been promoted and will move to another country.

You can reply in four ways:



  • Responding positively and encouraging the speaker
  • Eye Contact
  • Actively engaging in the conversation

Example: "I am so proud of you. How did you do it?"

  • Responding positively with a delay
  • Appearing not to care
  • Acting disengaged

Example: "That’s nice!"


  • Saying something negative
  • Thinking reflectively
  • Acting dismissively

  Example: "Are you serious? Now I will never see you!?"

  • Avoiding
  • Hiding emotions
  • Ignoring the speaker

Example → ‘’ Hmmm. What else?’’

Learn of how to deal with conflict 

Conflict is a constant part of life, whether at work or in our personal relationships. But the way we handle it can either help us to solve the problem or escalate it.

  • Avoid being defensive

    Whether you're in a business or personal situation, you can take control of things by keeping calm. If you cannot control your emotions, something that may have started as a simple misunderstanding, may end up as an all-out war.
  • Work to see both sides

    Try to focus on the situation, so as to understand the others’ point of view and where the problem is coming from and develop solutions that can help them.
  • Avoid overgeneralizing  

    Oftentimes, we tend to believe that if something happens once, it will happen over and over again and any negative event that occurs is part of an unavoidable mistake. These are negative thoughts like "You always do this", or "You never do that". They can keep you from moving forward and can harm your professional and social life.
  • Avoid always being right

    Respect others’ opinions; you can always benefit from their ideas and perspectives.
  • Don't be silent 

    Silence can be used as a way to manage conflict and move out of drama. However, it cannot solve the underlying problems. By failing to state your point of view, no issue will be dealt with.
  • Use empathy

    Show that you care about the other person and that their opinion matters. Strive to understand their thoughts, feelings, and emotions. 

Contact us if you want to learn more!